With some melancholy one thinks of the time companies could be called by phone and an actual human would be available to answer your questions. Alas, those times are over. Phone numbers are getting harder to find, or they are simply absent. Progressively, direct human contact is replaced by “chatbots” which some companies lovingly call their “digital colleagues”. The Dutch post (PostNL), for example, boasts that their digital colleague “Daan” successfully handles over 160.000 queries per month. 

Doorgaan met het lezen van “Talking to chatbots: the way of the future”